Instructor: Dr .Mark Quarto

Course Length: 4 modules (each containing approximately 1 hour of instruction)

Course Handbooks Included: 1 digital copy per module

Learning Assessments: Post-lesson scored quizzes (one quiz per lesson) 

Certificates of Completion: One certificate of completion is provided to the participant after completing the training series lessons and learning assessments. Certificates remain available for download in user dashboard while the account is active.

Duration of Access: This course and its lessons, materials, and assessments will be available for 90 days after purchase. Certificates of completion will be available to the participant in their user dashboard while the account is active (even if not currently participating in any courses).

Recommended Prerequisites: All Available Access OnDemand Training  Courses

 


Abstract:

This course is a must for the Service Advisor or Service Manager, who serve as the critical and initial point of contact with new customers that, own advanced technology product categories such as Hybrid Electric Vehicles (HEV), Plug-In Hybrid Electric Vehicles (PHEV), Extended Range Electric Vehicles (EREV), and Battery Electric Vehicles (BEV).

Customers that own these vehicles are often more “tech-savvy” and in order to gain their trust, and their business, an Adviser or Manager must be able to confidently advise them about maintenance and others services their technology-drive vehicle requires. Specifically, the advanced technology customer is searching for competent advisement and services.  Ford, GM, Honda, Lexus, Nissan, Toyota electric and hybrid vehicle products are featured in this course.

This course provides the Service Advisor or Manager with necessary technical information and new skills so they can guide these customers in the care of their advanced technology vehicles. Additionally, this course will help participants become conversationally versed in the “lingo” of these technologies, gain the trust and confidence of the owner, and accurately convey the customer problem(s) to the technician who will diagnose and service the vehicle.

 

This course is recommended for: All Automotive Service Professionals (Business owners, service managers, service advisors, and technicians)

Related Courses: All available Access OnDemand training courses

 

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Course curriculum

  • 1

    Part 1

    • Product-Specific Hybrid & Electric Vehicle Systems

    • Part 1 Product-Specific Hybrid & Electric Vehicle Systems Quiz
  • 2

    Part 2

    • How a Traditional Vehicle Differs from the Hybrid and Electric Vehicle

    • Part 2 How a Traditional Vehicle Differs from the Hybrid and Electric Vehicle Quiz
  • 3

    Part 3

    • Top Failure Modes and Customer Complaints of Hybrid & Electric Vehicles

    • Part 3 Top Failure Modes and Customer Complaints of Hybrid & Electric Vehicles Quiz
  • 4

    Part 4

    • How to Communicate with Customers About Their Hybrid or Electric Vehicle

    • Part 4 How to Communicate with Customers About Their Hybrid or Electric Vehicle Quiz

Pricing options

This course is part of the Unlimited Training Subsrcription, but you can also purchase this course individually. Make one payment at a discounted rate, or make three equal payments over three months.

About the Instructor

Dr. Mark Quarto


Dr. Mark Quarto is a Vehicle Electrification expert with over 30 years in the automotive industry. In addition to being an instructor and special consultant to FutureTech Auto, Dr. Quarto is the founder of Quarto Technical Services (QTS), which provides engineering services, diagnostic equipment, training, technical support, and consulting in Vehicle Electrification to all facets of the automotive industry.


Responsibilities include design and development of: diagnostic test equipment & software, management and technical education, curriculum and training programs, and technology innovations with solutions focused on Hybrid and Electric Vehicle Propulsion and Energy Management Systems. These unique diagnostic techniques and applications are effectively used globally supporting automotive aftermarket businesses.  

Other professional experience includes 28 years at General Motors Company with the last 16 years dedicated to Advanced Vehicle Engineering and as an Engineering Group Manager. Responsibilities included management, development of control and diagnostics systems, and service solutions for the Chevrolet Spark, Chevrolet Volt, Fuel Cell, Two-Mode Hybrid, Parallel Hybrid Truck (PHT), EV1 Electric Vehicle, S10 Electric Truck, and Alternative Fuel Systems Programs.  Prior 12 years included Service Training Development Manager and Resident Instructor in the technical training environment.  

Specialized Education includes a Doctorate in Technical Education from Nova Southeastern University, specialized in design, development, and technical education systems for hybrid and electric vehicles including high voltage energy and propulsion systems. Master’s Degree and two Bachelor Degrees all are in the areas of Electrical Engineering and Automotive Technology.

Questions?