Service Advisor and Manager Training for Vehicle Electrification

Course #AODSAMT002

This course is a must for the Service Advisor or Service Manager, who serve as the critical and initial point of contact with new customers that, own advanced technology product categories such as:

  •  Hybrid Electric Vehicles (HEV)
    • Ex: Original Toyota Prius
  •  Plug-In Hybrid Electric Vehicles (PHEV)
    • Ex: Ford CMax Energi and Fusion
  • Extended Range Electric Vehicles (EREV)
    • Ex: Chevrolet Volt
  • Battery Electric Vehicles (BEV)
    • Ex: Nissan Leaf, BMW i3, and Tesla products

Customers that own these vehicles are often more “tech-savvy” and in order to gain their trust, and their business, an Adviser or Manager must be able to confidently advise them about maintenance and others services their technology-drive vehicle requires. Specifically, the advanced technology customer is searching for competent advisement and services.  Ford, GM, Honda, Lexus, Nissan, Toyota electric and hybrid vehicle products are featured in this course.

This course provides the Service Advisor or Manager with necessary technical information and new skills so they can guide these customers in the care of their advanced technology vehicles. Additionally, this course will help participants become conversationally versed in the “lingo” of these technologies, gain the trust and confidence of the owner, and accurately convey the customer problem(s) to the technician who will diagnose and service the vehicle. 


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