Service Advisor and Manager Training for Electrified Vehicles

Course ID: AODSAMT002 

Recommended Prerequisites:

All Available Access OnDemand Training  Courses



Course Length: Four 1-hour Video Modules

Instructor: Dr. Mark Quarto

  • Digital Course Handbooks Included (1 per module)
  • Supplemental Materials (1 guide)
  • Learning Assessments (1 quiz per module)
  • Certificate of Completion (1 per completed quiz)


Course Overview

This course is a must for the Service Advisor or Service Manager, who serve as the critical and initial point of contact with new customers that, own advanced technology product categories such as Hybrid Electric Vehicles (HEV), Plug-In Hybrid Electric Vehicles (PHEV), Extended Range Electric Vehicles (EREV), and Battery Electric Vehicles (BEV).

Customers that own these vehicles are often more “tech-savvy” and in order to gain their trust, and their business, an Adviser or Manager must be able to confidently advise them about maintenance and others services their technology-drive vehicle requires. Specifically, the advanced technology customer is searching for competent advisement and services.  Ford, GM, Honda, Lexus, Nissan, Toyota electric and hybrid vehicle products are featured in this course.

This course provides the Service Advisor or Manager with necessary technical information and new skills so they can guide these customers in the care of their advanced technology vehicles. Additionally, this course will help participants become conversationally versed in the “lingo” of these technologies, gain the trust and confidence of the owner, and accurately convey the customer problem(s) to the technician who will diagnose and service the vehicle.


Course Outline

Part 1: Product-Specific Hybrid & Electric Vehicle Systems

Part 2: How a Traditional Vehicle Differs from a Hybrid or Electric Vehicle

Part 3: Top Failure Modes and Customer Complaints of Hybrid and Electric Vehicles

Part 4: How to Communicate with Customers About Their Hybrid or Electric Vehicle


This course is recommended for: All Automotive Service Professionals (Business owners, service managers, service advisors, and technicians)

Related Courses: All available Access OnDemand training courses


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